As you may be aware we’ve been experiencing technical issues with deliveries and returns respectively. During the last four weeks we have implemented several new back-office systems and a brand new website which we have several glitches with. Rest assured we have a dedicated team working as we speak to fix the issues as soon as possible.
If you have questions regarding your delivery,
Please check the FAQ section on our webpage. Still need help, then fill out our contact us form on the website and one of our Customer Service agents will be happy to help you.
If you have questions regarding your return,
Please check the FAQ section on our webpage. Still need help, then fill out our contact us form on the website and one of our Customer Service agents will be happy to help you. Due to the issues we are experiencing we will extend your returns policy where necessary.
We are experiencing unprecedented customer contact and would ask you to refrain from contacting us again if you have already done so, as this will only slow the process down of responding. Our Customer Service agents will get in touch with you as soon as possible.
We unreservedly apologise for any inconvenience this has caused and we are working hard behind the scenes to make things right for you. We thank you for your custom, patience and trust at this challenging time.