Delivery Terms

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs. We offer “Standard Delivery” and “Collection Point Delivery”.

Standard Delivery
  • We do not charge any costs for our Standard Delivery services.
  • Standard Delivery will normally take place within 3 to 5 working days.
  • Standard Delivery will take place Monday to Friday during business hours (Monday to Saturday in the United Kingdom).
  • If you want to use the Standard Delivery services, you have to select “Standard Delivery” at checkout.
  • Orders placed before 11:00am CEST during business sdays will be shipped from our warehouse on the same day.
  • All other orders will be shipped from our warehouse on the next business day.
Collection Point Delivery
  • We do not charge any costs for our Collection Point Delivery Sservices.
  • Collection Point Delivery will normally take place within 1 to 2 working days.
  • If you want to use Collection Point Delivery services, you have to select “Collection Point” at checkout.
  • Collection Point Delivery is not available in all countries where we deliver. If Collection Point Delivery is not available in your country, you will not be able to select this option during checkout.
  • Collection at the Collection Point is available 7 days per week, but depends on the opening hours of the Collection Point.
  • Orders placed before 11:00am CEST during business sdays will be shipped from our warehouse on the same day.
  • All other orders will be shipped from our warehouse on the next business day.
Tracking of shipment
  • You can track shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note that this link will direct you to the carrier’s website, which is not controlled by us.
Other Delivery Terms
  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All Products are shipped from our warehouses in Prague, Czech Republic.
  • Upon delivery of the Products to our carrier we will send you a Shipment Confirmation email.
  • We only deliver in: Austria, Belgium, Denmark, France, Germany, Holland, Ireland, Italy, Poland, Spain, Sweden, United Kingdom (including Northern Ireland and Isle of Man. We do not deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, Balearic Islands, Faroe Islands and Greenland.
  • Please note that you will need to order from the same country Site as you plan to ship to. For example, if you want to ship Products to Germany, you will have to order from our German website.