How can I place an order?
Placing an order online is quick and easy. You can add your favourite items to your shopping basket and complete your purchase by choosing to check out. At the checkout, you will be able to select your preferred delivery and payment methods. You can choose to purchase your item(s) by creating an account or by checking out as a guest. Once your order is complete, you will see a confirmation on your screen and we will send you an email with your order details and that's it!
Where can I find my order invoice?
Your invoice can be found in your order area. You can access it either by logging in your account or by accessing it via "My Order". Once your order is shipped, you'll be able to find it next to your order number in "View Invoice" link.
I don’t want to create an account. Can I still make a purchase?
Absolutely! When placing your order, you can choose to check out as a guest. You will receive an email with your order, payment and tracking information.
I ordered the wrong size/colour. What should I do?
If you ordered the wrong size or colour online, we advise you to return your original item and place a new order for the correct size or colour. If you bought your item in store, you will need to return it to the shop where you bought it. You can then purchase the desired size or colour in store or online.
Can I cancel or change my order?
Once your order is placed, we do our best to process it as soon as your payment has been confirmed. This is why we are unable to change or cancel your order. Don't worry though - you can always return the ordered items and will refund your order.
Can I place an order over the phone?
We are not able to take phone orders or place an order on your behalf, but our dedicated Customer Service team will be more than happy to help you. Always feel free to contact us!
I haven't received a confirmation email. What should I do?
Firstly, check your spam folder. If you can't find it there, we advise you to reach out to our Customer Service team.
How can I track my order in the United Kingdom once it is dispatched?
All goods from our filfillment center in EU are shipped through a third party to the UK. Generally, when you receive your tracking information from us,you should see an update in the system within 48h.
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Forms of Payment

What payment methods do you accept?
We accept Visa, Visa Electron, Visa Debit, Mastercard, Mastercard Debit, PayPal, Bancontact (Belgium only), American Express, Maestro, Carte Bancaire (France only), iDEAL (Holland only), Klarna (Germany and Austria only), DotPay (Poland only).
Can I change my billing details once I have paid?
We're not able to modify a transaction once it is concluded. This includes changes to shipping & billing addresses as well as purchased items.
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Do you charge for Shipping?
United Kingdom: Standard Delivery is free for all orders over £50. The Standard Delivery fee for all orders under £50 is £4.50. The same fees apply for Standard Collection Point Delivery.
Ireland: Standard Delivery is free for all orders over €50. The Standard Delivery fee for all orders under €50 is €5.
Sweden: Standard Delivery is free for all orders over KR700. The Standard Delivery fee for all orders under KR700 is KR67. The same fees apply for Standard Collection Point Delivery.
Denmark: Standard Delivery is free for all orders over KR450. The Standard Delivery fee for all orders under KR450 is KR46. The same fees apply for Standard Collection Point Delivery.
Where do the orders for United Kingdom come from?
All orders placed on eu.wrangler.com are shipped from our fulfilment center in Czech Republic. The prices displayed on the website are final and do not entail additional customs clearance costs.
When will my order arrive?
Once your order has shipped, you will receive a Shipment Confirmation email, along with a tracking number. Be sure to check your spam folder. Use the tracking number or link provided by the carrier to see the progress of your order and estimated time of arrival. You can also track your order anytime online within your Account entering your email and order number.
Please note Standard Home Delivery will normally take place within 3 to 5 working days. Collection Point Delivery option will take place within 2-4 working days. Orders placed before 11:00am GMT Monday to Friday will be dispatched the same day.
If you need more information regarding your order, please contact us!
Which countries does the Lee Online Store deliver to?
At the moment, we ship to Austria, Belgium, Denmark, France, Germany, the Netherlands, Ireland, Italy, Poland, Spain, Sweden, United Kingdom (including Isle of Man).
Where don’t you ship to?
Unfortunately, we cannot deliver in British Overseas Territories, Northern Ireland, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, Balearic Islands, Faroe Islands and Greenland.
Is it possible to have my Lee order delivered to a different adddress ?
No problem, you can have items sent to an address which differs from your personal one, as long as it remains in the country from the store you are purchasing and in one of our delivery zones.
Can I order from the UK website and have it delivered to another country?
You are not able to order from the UK website for an overseas delivery. This applies to all the different Language websites, for instance French website will only delivery to regions in France
Can I choose a delivery date and time slot?
Currently it's not possible to select a specific delivery date nor hour for your order.
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How much do you charge for returns?
We offer returns up to 30 days after delivery of your order. For eligible returns, a processing fee (see table below) will be deducted from your refund. Shipping charges are not refunded.
Country Processing Fee
Ireland €2.50
UK £2.00
Sweden 40 kr
Denmark 25 kr
What is your return policy?
To learn more about it we invite you to visit our dedicated Return Policy page.
How do I return online?
It's easy to create a return on our website. Visit our dedicated Returns page and follow the steps. You can return within 30 calendar days following our Return Policy. If you have any questions concerning returns our customer service team is happy to help!
I don't have a printer, can you send me a return label by post?
We strive for operational & logistical excellence; digital labels are designed to serve your return requests right on the spot. If you don’t have a printer, other customers tell us they reach out to family, friends or even the library to get the labels printed.
Can I return different orders in different parcels?
In order to process your refund quickly and efficiently, we advise to send back separate shipments in their respective boxes with their return label separatly as well. Our warehouse team will be able to register your return correctly in a faster way.
How do I create a several return labels for several shipments?
The general rule is 1 tracking number = 1 box. Whatever you select to return, should belong to 1 tracking number. Our warehouse team will be able to register your return correctly in a faster way avoiding delays in refund.
How to track my return?
You can track your return from our site using the "Track Return" button in your Return Details. You will be directed to the website of the carrier handling your return and see the progress of your parcel to our warehouse.
How long does a refund take?
Dependant on your bank, a refund will take 3-5 working days to find its way back to the account used to place the order. If you have not received your refund after this time, our contact service team are waiting to assist you.
The item I ordered is missing, incorrect, damaged or faulty?
Contact us immediately, our customer service team will help you. You will have to send us images of the damaged or incorrect item(s), showing the label product code. For missing Items, please keep the packaging and provide us with images of the box the item was missing from.
What is the warranty period on Lee products?
In accordance with the legal guarantee of conformity, it is possible to submit a warranty claim within 2 years of the products delivery. Please contact us if you think your products are defective. Note that products damaged due to wear and tear are not considered faulty.
I purchased a Lee item in a store, how do I return it?
The best way to find out about the return policy on the item you bought is to call the store where you made your purchase. The store will be able to assist you with the information on how to return the item.
Can I return my order to a store?
Unfortunatelly, at the moment we do not accept returns of online purchases in our retail stores.
Can I return my item in another country?
Unfortunately, we cannot accept returns from a country different than the one you ordered from.
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Privacy Policy

What is your privacy policy?
The personal information you share with us is completely confidential. Your privacy is very important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy.
How can I have my account deleted?
We invite you to get in touch with our data privacy department by email [email protected]
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Product Information

How do I choose the correct size?
To help you find your size, you can consult our Size Guide. This will help you match your measurements to our sizes. If you are in between two sizes, you can purchase the two sizes and return the one that doesn't fit. You can also visit a Lee store or selling point near you and try out the different fits. Curious about our different fits and styles? Our Fit Guide will guide you through all the ins and outs of every pair.
Curious about our different fits and styles? Our Fit Guide will guide you through all the ins and outs of every pair.
Is your fit the same across all style?
Your best fit and length depends on the composition, design and style. Have a look at our Fit Guide or consult our Size Guide that can be found next to each product.
Why can't I find my favourite Lee item?
Due to the size and scope of our worldwide product range, it is impossible for us to carry every product that we produce in the complete collection. Each of our stores or authorised retailers stock a range of products that represents a selection of our whole collection and so it is worth a quick call to your nearest stockist. Alternatively, you can contact our online Customer Service team and we'll do our absolute best to help you find the same or a similar product.
Where can I purchase Lee products?
You can find your local authorized retailer by using our store locator.
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Why doesn't my promo code work?
Promo codes are personalized codes with conditions, so it is worth checking the validity of your code with these tips:
  • 1 - Sounds simple, but first make sure you are entering a relevant code in the field provided during the checkout process. Codes have an expiration date and can only be used once, so make sure yours is still valid.
  • 2 - Codes are case sensitive. The best thing to do is to enter the code manually. Copy/paste may not always work.
  • 3 - Make sure you are not using the code in combination with another promotion or code.
  • 4 - Log in your account
  • 5 - Still not working? Please contact our Customer Service who will be happy to help you.
Do you offer gift cards?
For the moment we don't offer electronic gift-cards, but keep your eye on the website for the upcoming updates!
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How can I use the welcome code?
You will receive your welcome code in your email. You can copy & paste at the checkout area (pay attention to case sensitivity) once you add all items to the shopping cart. Please note it is a one-time-use code & cannot be accumulated with other promotions or items on sale. The code cannot be retrospectively added on the finalised translaction.
How can I subscribe to the Lee newsletter?
Want to join the Lee community? Great! You can easily subscribe by entering your email at the bottom of this page or by creating an account.
How can I unsubscribe from the Lee Newsletter?
You can change your email preferences in you account settings. Another option is to click the 'Unubscribe' button that can be found at the bottom of all our emails.
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Your account information

How do I create an account?
You can create an account by clicking the account icon at the top of the page or during checkout.
What are the benefits of having a Lee account?
Having your own Lee account comes with many benefits. You can personalize and manage your profile, view your order history and store multiple shipping addresses for a faster checkout experience.
Can I add a guest order to my personal account?
If you have an account, you must log in your account to receive benefits of the Wrangler Rewards loyalty program. In case you checkout as a guest, that order cannot be added to your personal account. However, you can always consult it via "My Order".
How do I sign in?
If you are a returning customer, you can login by clicking the account icon on the top of the page and entering your credentials. As a new customer you can create your account by entering the requested information.
How can I update my account, address and/or password?
Once you have signed into your account, you are able to personalize your profile, password and addresses information in the related sections.
How can I reset my password?
You can reset your password by clicking the "I forgot my password" link. Enter your email address and follow the instructions sent in your mailbox to reset your password.
Where can I find an overview of my orders?
You will receive your order confirmation and shipping information by email. You can also view your order details within your account section if you are registered.
How do I update my payment information?
You can update your payment information in the payment section after signing in to your account.
How can I delete my account ?
If you want to delete your account, our customer service team will help you. You can send us your request through this form.
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Do you offer gift ordering options?
Unfortunately we don't offer gift options (including gift receipts, gift packaging or gift messaging) at the moment.
How can I find out about job openings with Lee?
Want to join our denim team? :) Check out the current job opportunities at Kontoor Brands.
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What can I do if I think one of your product descriptions is wrong?
Whether you have purchased an item or are just browsing, don't hesitate to contact us if you feel there is a wrong or confusing description, photo or video related to a product.
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I can't find my answer here. How can I get assistance?
At Lee, we are always more than happy to help! You can contact us by clicking here.
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