Delivery Terms
Exceptionally, orders and returns might take up to 72 hours of delay.
Thanks for your patience!
We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs. We offer “Standard Delivery” and “Collection Point Delivery”.
Standard Delivery
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Standard Delivery is free for all orders over €50. The Standard Delivery fee for all orders under €50 is €5.
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Standard Delivery will normally take place within 3 to 5 working
days.
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Standard Delivery will take place Monday to Friday during business
hours (Monday to Saturday in the United Kingdom).
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If you want to use the Standard Delivery services, you have to
select “Standard Delivery” at checkout.
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Orders placed before 11:00am CEST during business days will be
shipped from our warehouse on the same day.
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All other orders will be shipped from our warehouse on the next
business day.
Collection Point Delivery
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Collection Point Delivery is free for all orders over €50. The Standard Collection Point Delivery fee for all orders under €50 is €5.
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Collection Point Delivery will normally take place within 3 to 5
working days.
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If you want to use Collection Point Delivery services, you have to
select “Collection Point” at checkout.
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Collection Point Delivery is not available in all countries where
we deliver. If Collection Point Delivery is not available in your
country, you will not be able to select this option during
checkout.
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Collection at the Collection Point is available 7 days per week,
but depends on the opening hours of the Collection Point.
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Orders placed before 11:00am CEST during business days will be
shipped from our warehouse on the same day.
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All other orders will be shipped from our warehouse on the next
business day.
Tracking of shipment
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You can track shipment of your Products by clicking on the "Track
My Order" link in the Shipping Confirmation email. Please note
that this link will direct you to the carrier’s website,
which is not controlled by us.
Other Delivery Terms
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It is our goal to deliver within the above mentioned times,
however, delivery dates are not guaranteed as shipments are
handled by third parties and are subject to carriers' local bank
holidays.
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We will be unable to change the delivery address on Orders after
checkout.
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If there is no one at the indicated nominated delivery address who
can accept delivery of Products, the carrier will leave a
notification card in your mail box.
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Title to and risk of loss in your Products will pass to you when
you take possession of the Products.
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All Products are shipped from our warehouses in Prague, Czech
Republic.
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Upon delivery of the Products to our carrier we will send you a
Shipment Confirmation email.
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We only deliver in: Austria, Belgium, Denmark, France, Germany,
the Netherlands, Ireland, Italy, Poland, Spain, Sweden, United Kingdom
(including Isle of Man). We do not deliver in
British Overseas Territories, Northern Ireland, the Channel Islands, Gibraltar, and
British Forces Post Offices, Livigno, Vatican City and Republic of
San Marino, Dutch Overseas Territories, French Overseas
Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary
Islands, Balearic Islands, Faroe Islands and Greenland.
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Please note that you will need to order from the same country Site
as you plan to ship to. For example, if you want to ship Products
to Germany, you will have to order from our German website.