1. Payment methods
We accept the following payment methods for purchases made on our
- VISA credit/debit
- MASTERCARD credit/debit
- VISA ELECTRON
- BANCONTACT (Belgium only)
- Carte Bleu Online (France only)
- Ideal (Holland only)
- BILLPAY (Germany & Austria only)
- eCard (Poland Only)
Payment must be made in the currency as indicated on your Order before
you submit it.
Your Products will be supplied after your payment is cleared. Orders
with payment method Billpay are shipped even before the payment is
cleared. If we do not receive payment in cleared funds within 30 days
after the date of your Order then your Order will be cancelled.
2. Payment by credit/debit card
If you pay by credit or debit card, you must supply your card details
when you place your Order.
When you place your Order, we will contact your card issuer to request
authorization to the use of your card for payment of Products. We will
not accept your Order (and so we will not supply the Products to you)
until your credit or debit card issuer has authorised the use of your
card for payment of the Products ordered. When your credit or debit
card issuer authorizes the use of your card, the necessary funds on
your card are reserved until the purchase process is completed or
cancelled. However, no amount is actually charged on your card until
the purchase process is completed. Authorizations can remain pending 3
to 7 days even in case of cancelled orders. In such cases, no actual
charges will be effected, and the funds will be eventually released.
Please contact your credit/debit card issuer for more information on
their specific policies regarding authorisations.
We reserve the right to verify the identity of the credit or debit
card holder by requesting appropriate documentation.
We take all reasonable care to make our Site secure and to prevent
frauds. All credit and debit card transactions on this Site are
processed by Adyen, a secure online gateway which will be responsible
for holding and automated handling in a secure environment of the
information relating to your payment details. Please note that we may,
at any time and at our sole discretion, restrict shipping to certain
Countries or locations we believe to be at high fraud risk.
3. Payment by Paypal
If you pay by PayPal you will be asked to log in to your PayPal
account with your email address and password to confirm the payment.
If you do not have a PayPal account you can still pay with PayPal up
to a maximum of 10 times and will be asked to enter personal data and
credit card details.
4. Payment by APMs
We usually collect payment for an Order upon confirmation of the
shipment of the relevant Products. However, if you prefer and select
one of our alternative payment methods (APMs) entailing an upfront
collection of the payment, we will collect payment upon order
In the exceptional case the Products you ordered are not available,
and you have already paid through an APM, you will be immediately
notified and we will issue a full refund.
The APMs include:
- Billpay Lastschrift, Billpay Rechnung