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Return Policy

1 Right of withdrawal

If you are not satisfied with the Products you received or have simply changed your mind about, you can return them within 30 calendar days of delivery of the Products and get a refund.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition. In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

2 How to make a return?

The size doesn't fit or you've changed your mind? No worries, we have a 30-day return policy! For eligible returns, a processing fee of €2.50 will be deducted from your refund. Please follow these steps to return:

Step 1

2.1 Access your order

If you have an account: login, go to order history and access your order.

If you ordered as a Guest, access "Account > My Order" at the bottom of the website, then enter email, order n° and billing postcode.

Step 2

2.2 Submit your return

Once in your order details, hit the button to start the return and follow the steps. On the final stage you will be directed to print your pre-paid return label.

Step 3

2.3 Prepare your parcel

Place the return items in your parcel and close it. Stick the printed label on top of the old one. Your parcel is ready!

Step 4

2.4 Return the parcel

Depending on available return methods in your country, you can drop off your parcel or schedule a home pickup. Make sure to keep the return receipt.

Step 5

2.5 Wait for return confirmation and refund

You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed (2-3 business days).

ANY QUESTIONS OR NEED GUIDANCE?

Check first our FAQ for more information. Alternatively, our Customer Service team is happy to help you with your return or exchange, or listen to your feedback on return process. Feel free to contact us!

2.6 Other methods to return goods

If you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that the cost of returning the goods will be at your expense and that you bear the risk of damage or loss of the goods during a return until the goods reach us.

2.7 Other methods to inform us of your right of withdrawl

You can also use the model form below if you want to inform us of your exercise of the right of withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Please note, that you may not return the goods to the address mentioned in the model form. You need to return the goods in accordance with sections 2.1 to 2.4.

3 Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.

You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.

4 Model Form

The Right of Withdrawal form can be accessed here.